FAQ

Discover our designer variety in our online store or use our free online configurator to create a personalized neon lamp. You want your own design or logo as a neon lamp? No problem! Just send us a request via our request form. In addition, our customer service is always available by phone, email or chat.

If you want to cancel or change your order, write an email to our customer service as soon as possible.

For inquiries about products that are not available online, please contact our Customer Service.

All our neon lights and neon signs go through intensive quality and safety control. My NEON Customize's top priority, besides the highest quality, is customer satisfaction and for this reason our 24/7 customer service is always available to you by phone, email, social media and chat.

Besides a wide range of neon lights for indoor and outdoor use, My NEON Customize offers customized solutions for neon signs, illuminated signs, illuminated boxes, illuminated letters, etc. For more information, please contact our customer service.

Our customer service is available 24/7 via phone, email, social media and chat. Exclusively, we also offer free online consultation appointments via video telephony or Zoom, where we present you all neon lights and neon sign options in our showroom in Neuss.

All My NEON Customize products are hand-made to order under the highest quality standards. Unless another deadline is specified in the respective offer, delivery takes place within 2 - 4 weeks in Germany (Germany) and within 3 - 5 weeks after the conclusion of the contract in the case of deliveries abroad (in case of arranged advance payment after the date of your payment instruction). 

You can find more about shipping here.

On request, we offer express delivery. For more information, please contact our Customer Service.

Information about shipping can be found here: Payment & Shipping

Information about shipping can be found here: Payment & Shipping

Information about shipping can be found here: Payment & Shipping

My NEON Customize will send you several emails during the ordering process to keep you up to date on the status of your purchase. Please note that for security reasons, we do not issue tracking numbers, only tracking links that are in the shipping confirmation email. You will receive a shipping confirmation email with a tracking link so that you can track your shipment. We will then send you a delivery confirmation by email as soon as we have been informed by our logistics partners that your purchase has been delivered.

We process each of our orders with great care in order to achieve the best possible packaging and the greatest possible protection against damage. Your My Neon Customize product will, if necessary, be packed in waterproof film and a protective box.

In case your order arrives defective, we will immediately arrange for a replacement. For more information, please contact our customer service.

In case your order does not arrive in full, we will find a solution as soon as possible. For more information, please contact our customer service.

Depending on the size, weight and destination country we usually ship with FedEx, DHL, DPD, UPS, GLS and national shipping companies. For more information please contact our customer service.

Make sure that the address entered in the "Invoicing" field is the address on file with your bank or the address to which your bank statements will be sent. If the system still does not accept your order, please contact your bank and then our Customer Service. We are happy to help you.

For business customers we offer a purchase on account. For more information, please contact our customer service.

You can find information about payment methods here: Payment & Shipping

All My NEON Customize neon LED signs (12V) are supplied with a suitable power supply unit that is connected to a socket using a standard shockproof plug. In case of larger power supply units, an approved electrical company must be commissioned to carry out the installation in order to ensure proper installation. If you have any further questions, please contact our Customer Service.

All My NEON Customize Neon LED Signs are supplied with pre-drilled holes (which we position to ensure stability). In addition, you get enough spacers for wall mounting for easy assembly / installation. If you would like to hang the neon LED sign from the ceiling, please indicate this with your order so that we can take this into account during production. If you have any further questions, please contact our Customer Service.

If you want to order a personalized My NEON Customize Neon LED Sign, you can easily use our free configurator. Would you like your own logo or design as a Neon LED Sign? Would you like a different font or size? No problem. Please fill out this Inquiry Form for us. We will get back to you with a free simulation and an offer as soon as possible.

By default, the power cable starts at the bottom right of the neon LED sign. We offer to fix the power cable of your neon LED sign in a different position free of charge. Please contact our Customer Service.

Starting from the neon LED sign, a ~ 3 meter long, transparent cable leads to the white battery. From there, a ~ 1.5 meter long white cable goes to the socket (the length of the cable can vary with the desired RGB or full-color variant). We offer to shorten the power cable of your neon LED sign free of charge, if necessary. Please contact our Customer Service.

Yes, we also offer multicolored neon LED signs. Please contact our Customer Service or directly send us an Inquiry via the Inquiry Form.

Yes, our neon LED signs can also be ordered as RGB or full-color versions. Please contact our Customer Service or directly send us an Inquiry via the Inquiry Form.

With the RGB variant, a neon LED sign can light up in different colors and effects. If you have any further questions, please contact our Customer Service.

With the full-color version, a neon LED sign can light up in 7 basic colors and 132 effects. If you have any further questions, please contact our Customer Service.

The neon LED tube of the monochrome version has a width of 7mm. If you have any further questions, please contact our Customer Service.

The neon LED tube of the RGB version has a width of 8mm. If you have any further questions, please contact our Customer Service.

There are no limits to how much you can buy from My NEON Customize. Still, My NEON Customize offers unique products for which there is a natural limit.

The neon LED tube of the full-color-version has a width of 13mm. If you have any further questions, please contact our Customer Service.

Yes, we also offer neon LED signs for temporary outdoor use. If you are looking for outdoor lighting that is 100% exposed to the weather (sun, rain, snow, etc.), please contact our Customer Service or send us an Inquiry via the Inquiry Form.

Yes, in our neon LED sign configurator, you can choose whether the back of the neon LED sign should be "adapted" or "rectangular". You can find more information on this here. If you have any further questions, please contact our Customer Service.

 you wish, you can choose whether the back of the neon LED lamp should be transparent, white, black, silver mirrored or gold mirrored. You can find more information here. If you have any further questions, please contact our customer service.

All My NEON Customize neon LED signs in our online shop are available in the sizes 50cm, 75cm, 100cm, 150cm, 200cm and 250cm. It can happen that certain sizes cannot be realized for production reasons. Furthermore, for production reasons, it can happen that certain sizes have to be divided into several signs. If you have any further questions, please contact our Customer Service.

All My NEON Customize neon LED signs are available in the colors cold white, warm white, yellow, orange, red, rose, pink, purple, turquoise, green, light blue and blue. We also offer the RGB variant and full-color variant. If you have any further questions, please contact our Customer Service.

All components used by My NEON Customize are CE, RoHS and FCC certified and undergo intensive quality and safety checks before delivery. If you have any further questions, please contact our customer service.

Information about this can be found here: Revocation Right

Information about this can be found here: Revocation Right

Information about this can be found here: Revocation Right

Information about this can be found here: Revocation Right